Optional ACHE Workshop:
Approaching a crisis, like the current SARS-CoV-2 pandemic, with a different mindset –
Best possible solutions will emerge by engaging all involved without fear or favour
Approaching a crisis, like the current SARS-CoV-2 pandemic, with a different mindset – Best possible solutions will emerge by engaging all involved without fear or favour
As the SARS-CoV-2 crisis has shown, prevailing approaches to crisis management have largely failed, as much at the policy level as the local level. The obvious question would be – if our approaches have failed, what are some of the underlying reasons, and how could it be done more effectively? This roundtable discussion will focus on looking at crisis situation with a different mindset – one that seeks out to understand the interconnections and interdependencies behind a systemic problem, and that a-priori explores how potential interventions may – positively and negatively – affect the system’s behaviour as a whole.
The conversations will focus on:
1. How to lead?
a. The key characteristics of a complex adaptive organisation
b. The need to engage and the need to foster distribute decision-making
c. The role of governance – ‘Doing things right’ vs ‘Doing the right thing’
d. Learning together from mistakes and failures – blame is counterproductive
2. How to manage a crisis?
a. Acknowledge uncertainty – aim for best possible outcomes based on what ‘can be known at the time’
b. Allow solutions to emerge by engaging all involved
c. Balancing constraints and permissions to respond to changing circumstances
d. Adapt resource allocations on a ‘local needs basis’.
3. Reflection – what did we learn from each other; how will we change what we do ‘back at our organizations’. Does a complexity understanding better help to cope and manage when ‘certainty’ is elusive?
Chair: Prof. Peter Tsasis, York University
ACHE, NHLC and the International Society for Systems and Complexity Sciences for Health (ISSCSH)
*Maintenance of certification (MOC)
Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 2 Category I credits towards their maintenance of certification requirement for attending the ACHE session.