4. Driving healthcare change (Oral)

Strategies for transformational change: Harnessing our collective strength 

Alberta Health Services, Canada’s first and largest province -wide, fully-integrated health system, is no stranger to leading in the transformational arena. Change and innovation born from AHS’ Patient First and People Strategies has focused on our organizational culture, leading to the development of AHS’ Competencies. These foundational competencies support how we live our values, renovating our performance appraisal system and modernizing how employees and leaders engage in learning.

This session showcases synergies between these initiatives through an integrated perspective on organizational change, leveraging the Prosci Change Management Methodology and ADKAR model. Leveraging integrated thinking, the value of collaborative and agile change strategies, creative consultation and co-creation through shared learning and leading practice will be explored.

Key elements will focus on overcoming barriers and shifting from theory to practical application. Presenters will share successes, lessons learned, and the importance of being adaptive and innovative in the face of emerging challenges.

Isleta Ricketts – Alberta Health Services

Jackie Specken – Alberta Health Services


What’s up doc? How to effectively communicate data with physicians to drive change

We all know the importance of using data to drive change, but is it any different when it comes to engaging physicians in change? Can data be used as a way of driving engagement? What’s the best way to communicate data that will result in change? How do physician and administrative leaders work collaboratively as a team to effectively communicate performance data? Through a research study and lived experience, the purpose of this session is to share how one hospital used both physician performance data and influencing strategies to significantly increase patient safety and quality. Using patient-informed indicators, London Health Sciences Centre achieved upwards of 20% improvement in patient safety indicators after introducing a physician performance reporting system. Five key recommendations will be shared, along with practical tips to harness the power of data.

Tammy Quigley – London Health Sciences Centre

Andrea Lum – Western University

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