31. Healthcare organizations of the future and smart healthcare centres (Orals)

The Path to Co-Design: Create. Collaborate. Celebrate.

Discover how the unconventional use of a co-design framework to improve patient care services impacted patients’ personal recovery from mental illness. Learn the practical approach taken to co-design that minimizes power imbalances between staff and patients. Leave feeling inspired about the ways you can apply co-design to clinical and non-clinical initiatives. The focus of the presentation is how we used a co-design framework to produce the hospital’s Annual Report for the past two consecutive years. Our patients partnered with our Communications team as co-editors and co-contributors. The presentation will highlight their stories as partners in this annual report work, the impact that it had on their own personal recovery journey from mental illness, and how this has transformed our organization’s approach to co-design for both clinical and non-clinical applications. The presentation will include photos, video, and patient quotes.


Darryl Mathers – Ontario Shores Centre for Mental Health Sciences

Andrea Marshall – Ontario Shores Centre for Mental Health Sciences



Smarter Healthcare from the Perspective of Toronto Newcomers

WoodGreen is tackling the question of how we can make community healthcare centres “smarter” by addressing systemic barriers to access experienced by immigrants and newcomers. By partnering with Michael Garron Hospital, Toronto Community Housing and local primary care clinics, WoodGreen has led the development of a Shared Care Model in two of the Toronto Central LHIN’s priority neighbourhoods. Through this partnership, we embedded clinical social workers and settlement specialists to provide better mental health care and increase primary care attachment for newcomers, refugees and immigrants experiencing language and cultural barriers to accessing care, and settlement-related mental health issues. This presentation will share leadership strategies for effective partnerships, system outcomes and highlight the model’s effectiveness at increasing coordinated care planning, improving population health and reducing hospitalizations.


Julia Chao – WoodGreen Community Services

Mohan Doss – WoodGreen Community Services



Inspiring a Digital Vision for the Future of Healthcare

During this presentation, participants will learn of Humber River Hospital’s inspiration to open Canada’s first state-of-the-art Command Centre. The Command Centre is a complex data-driven ‘mission control’ situated at the heart of our organization. The 4,500 square foot cutting-edge facility enables us to observe and manage patient flow at every stage of the care journey. Key data points for monitoring include Emergency Department volume, Bed allocations and assignments, Room cleaning, Critical care capacity, Surgical scheduling and Discharge planning. This synchronized patient care yielded outcomes such as a 52 percent reduction in acute conservable bed days, 38 percent reduction in ultrasound turnaround, and 23 percent reduction in emergency department patient waiting. These achievements (along with leadership learnings related to strategy and partnerships) have allowed us to enable system changes.


Barb Collins – Humber River Hospital

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