28. Patients talk patients: Workshop on how to effectively engage (Workshop)

In complex times, the simplest solutions are often the most effective. By sharing simple ideas that we have found to work well in engaging and partnering with patients and families, we aim to empower and give confidence to health and social services leaders. Partnering with patients directly is an excellent example of an adaptive approach to leadership. This practice is gaining ground across the country; however, as an established and implemented concept, it is currently in its infancy. It’s time we explore what it means to engage properly, and what does the culture of a ‘patient engagement capable environment’ look like so that we can all work together to improve the quality and safety of care.

This workshop was written by patients and family members with the goal of teaching anyone who wants to engage and partner effectively. It will be solely led by patients and family members. We will use simple, clear language that will inspire you to WANT to partner with patients and families.

Attendees will first learn and discuss the concepts of people-centred care mean and patient partnership. Patient / family / caregiver partners from across Canada will share examples of experiences and case studies in different care systems of what effective engagement and partnership look like. They will clarify how engagement can look so different in different circumstances, and that a multitude of approaches to patient engagement and partnership are acceptable and important.

In an interactive audience participation exercise, attendees will define their experiences with engagement, their understanding of partnership (including the challenges, barriers, opportunities and solutions, and share their approach to supporting a culture of patient engagement and partnership. Then, attendees will map out the steps needed to make this happen. Patient partners will offer encouragement and answer questions, with the goal of teaching attendees to be brave, step out of their comfort zones and try something different. We aim to have a patient partner at every table to support attendees as they work through their engagement plans, doing WITH, not FOR (a patient partnered approach).

In a solutions-focused approach, attendees will also learn tips and strategies on what to do if things go wrong. They will learn what they need to think about and do BEFORE engaging a patient and/or family member to ensure capacity as a ‘patient engagement capable environment.’

Attendees will leave with a better understanding of the principles for effective patient engagement and partnership including strategies that they can use to help them effectively engage with patients and or family members. We are excited to show you what effective patient and family partnership can look like, that patients can lead and be an integral part of the team and support you on your patient engagement journey – together.


Hélène Campbell – Health Standards Organization

Claire Gallant – Canada’s BFI QI Collaborative Project

Julie Drury – Canadian Foundation for Healthcare Improvement

Duane Jackson – Patient Voices Network

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