23. Putting patients first (Oral)

Co-designing caregiver-centered care health workforce competencies and training: Making the leap to support all Alberta family caregivers

Health workforce training is an innovative, practical approach to addressing limited and inconsistent system of supports for family caregivers [FCGs]. FCGs are the backbone of the health system, providing over 80% of the care for people with serious illness and impairments, 10X the amount by paid providers. That backbone desperately needs support. We will present the co-design process and introduce our Health Workforce Caregiver-Centered Care Education. The hallmark of effective education is content relevant to learners’ needs and contexts, thus teaching and learning resources include competency-aligned educational modules, multimedia resources, and facilitators guide that are designed flexibly, to be tailored to setting and learners. Education will support caregiver-centered care leadership at all levels of influence. As availability of family caregivers’ is reduced, health workforce support will enable FCGs to play a vital role.


Jasneet Parmar – Department of Family Medicine, University of Alberta


Does access to primary health care reduce emergency department visits?

Access to a primary healthcare (PHC) provider is a key issue in healthcare. Our learning objective was to assess provider resources that enhance access to PHC office appointments. These results will inform adaptive leadership and will drive appropriate policy and decision making to enhance PHC access. A retrospective comparison was performed on a cohort of rostered patients. EMR data was used to assess patient visits to either emergency department (ED) or PHC. Comparing 2016 to 2018, available PHC office appointments increased by 50%, whereas ED visits decreased by 75%. Given the increased availability of office appointments, the physician increased his patient roster by 25%. We concluded that patients, when provided the choice, prefer to be seen by their PHC provider in the appropriate setting. Leadership lessons learned include policy and support should be dedicated to concentrate provider resources toward PHC office appointments.


Daniel Marsh – Nova Scotia Health Authority

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