2007 Program

Warning: This is a large file (4.43MB).  To proceed with downloading the final program for the 2007 conference, click here. Note: To view presentations, please click on the blue links. Sunday, June 10, 2007
8:30	OPTIONAL EVENT - Fitness Run Start your day on the right foot with an invigorating fitness run hosted by the CCHSE GTA Chapter. Pick your distance - run 5K or 10K along Toronto's waterfront.
12:30–17:00	REGISTRATION

Monday, June 11, 2007
7:00–17:00	REGISTRATION
7:30-8:45	POWER BREAKFAST        Latest Developments on Accreditation in Canada click for details
8:30–9:00	Welcome and Opening Ceremonies
9:00–10:30	PLENARY High Reliability Organizations – The Key to Improving Quality and Safety Quality organizations throughout the world have discovered that while there is no lack of knowledge about how to improve quality and safety, the major struggle health care systems face is the "how to" of implementation. This session will focus on developing and sustaining high reliability organizations as a key to acheiving improved organizational performance and better health outcomes. Harry S. Hertz is Director of the National Quality Program, National Institute of Standards and Technology, which administers the Malcolm Baldrige National Quality Award. Prior to becoming Program Director in 1996, he served as the Program's Deputy Director from 1992-1996. Dr. Hertz has been with the National Institute of Standards and Technology since 1973, originally as a research chemist, and then in a series of management positions, including Director of the Chemical Science and Technology Laboratory. He has made presentations to a wide variety of audiences on the Malcolm Baldridge National Quality Award, its criteria for measuring performance excellence, and on health care quality improvement. He is the author or co-author of over 50 publications and holds one patent.   presentation William B. Munier, M.D., is currently serving as Acting Director of the Centre for Quality Improvement and Patient Safety at the Agency for Healthcare Research and Quality within the Department of Health and Human Services, U.S.  The Centre has lead responsibility for implementing the new Patient Safety and Quality Improvement Act of 2005; production of the annual National Health Quality Report and National Health Disparaties Report; and development and maintenance of the widely-used CAHPS surveys that measure patients' health care experience.  The Centre also supports a broad array of initiatives designed to further quality improvement and patient safety.  Dr. Munier has been in healthcare management most of his career with a particular focus on performance measurement, quality and safety, and clinical software development.  presentation Wendy Nicklin is the President and Chief Executive Officer of the Canadian Council on Health Services Accreditation (CCHSA). Wendy assumed her responsibilities at CCHSA in October 2004. Prior to joining CCHSA, Wendy was the Vice-President Nursing, Allied Health, Clinical Programs and Patient Safety at The Ottawa Hospital. Her background includes experience in all levels of patient care, from bedside through to senior management. In addition, Wendy has been a CCHSA surveyor and Board member (1996-2002) including Board Chair. Her involvement in a number of provincial and national boards such as the Institute for Clinical Evaluative Studies, the Canadian Patient Safety Institute and the EXTRA Advisory Council of CHSRF demonstrates her commitment to improving the quality of health care for Canadians. presentation
10:30–11:00	Networking Break - Poster Viewing
11:00–12:00	CONCURRENT SESSIONS
	1. Primary Health Care  presentations 1 2 3   abstracts 1 2 3
	2. Health Informatics Goes Mainstream – A Panel on Meeting Public Expectations for a Better Health Care System  presentation   abstract
	3. Leading a Lean Transformation at Fraser Health  presentation   abstact
	4. Health Human Resources Modelling: Challenging the Past, Creating the Future
	5. Health Care Organizations as Complex Adaptive Systems presentation   abstract
	6. University Leadership Development and Innovation presentations 1 2 3   abstracts 1 2 3
	7. Creating an Environment for Innovation and Excellence presentation   abstract
	8. Using Technology to Create a New Chronic Disease Management Model   presentation   abstract
12:00–13:30	LUNCHEON Presentation of the Robert Wood Johnson Award Winners
13:30–15:00	CONCURRENT SESSIONS
	9. Workplace Culture and Change Management  presentations 1 2 3   abstracts 1 2 3
	10. Transformational Leadership Lessons  presentations 1 2
	11. Governance  presentations 1 2 3 4   abstracts 1 2 3 4
	12. Patient Safety and Quality presentations 1 2 3 4 5   abstracts 1 2 3 4 5
	13. Rural and Northern Challenges  presentations 1 2 3 4   abstracts 1 2 3 4
	14. Best Practices in Interprofessional Collaboration  presentations 1 2 3 4 5   abstracts 1 2 3 4 5
	15. Health Care Coaches' Corner
	16. System Performance  presentations 1 2 3 4 5        abstracts 1 2 3 4 5
15:00–15:30	Networking Break - Poster Viewing
15:30–17:00	PLENARY Creating a WOW Culture in Health Care Organizations  Tune into this exciting session to explore how to attract, develop and retain future leaders to the health care industry. Max Valiquette will deliver a fun and insightful presentation on how to reach young Canadians - who they are, what they need, what they want and how they work. Brian Jones will share his expertise on fostering and creating a "WOW" work culture to avoid burnout and manage change effectively. Max Valiquette is Canada's foremost expert on youth culture and marketing. He is founder and President of Youthography, Canada's leading youth marketing consultancy. Max's varied expertise makes him one of the most sought after speakers on youth and pop culture in Canada today. He has been featured in virtually every national media outlet in Canada, including Much Music, CBC Television, ROB-TV and TSN, as well as in various newspapers, periodicals and trade publications, from The Wall Street Journal to Canadian Business, and everything in between. He is the author of numerous industry related articles, and was the three-time Chairperson of Strategy Magazine's Understanding Youth Conference. He was recently named one of Canada's most influential marketers by Marketing Magazine.   presentation Brian Jones is a seasoned expert consultant with the Baptist Health Care Leadership Institute. Brian mentors clients in implementing leadership development initiatives that transcend "events" and lead to real, sustainable habits and healthier cultures. His clients see tangible returns; 100 percent see immediate measureable results through his counsel and use of proven strategies. Brian honed his innovative approach to leadership and people development through his organizational devleopment experience in both the financial services and health care industries. He is a well-known speaker whose "from-the-heart" presentations have moved health care leaders to a better understanding of the importance of people development and its impact on cultural change.   presentation Chair: Wayne Strelioff currently chairs the Quality Worklife - Quality Healthcare Collaborative, a national collaborative formed by 10 national health organizations to develop an evidence-informed framework and action strategy to make Canada's public health workplaces healthier and to improve the quality of care provided.  He also is a member of the Health Council of Canada's Value for Money Steering Committee.  From May 2000 to May 2006, he served as Auditor General of British Columbia.
17:00 –18:30	CHAIRS’ RECEPTION
19:00–23:00	"ONCE UPON A NATION - CANADA COAST TO COAST" - AN EVENING AT THE ROYAL ONTARIO MUSEUM (OPTIONAL) The Canadian College of Health Service Executives together with the Canadian Healthcare Association and the evening’s official sponsor - Compass Group Canada, invite you to experience an exceptional evening of food, wine, spirits, entertainment, art and history under the canvas of the world-class newly renovated Royal Ontario Museum.   Please join us and share in a relaxed, convivial evening with friends and colleagues.   Register today….tickets are limited. You will not want to miss out on this event! Travel + Leisure Magazine rate the reopening Royal Ontario Museum as one of world’s top ten debuts of 2007.   Transportation provided from the Westin Harbour Castle following the Chairs’ Reception at 6:30 pm.

Tuesday, June 12, 2007
As an added value to the NHLC delegates, the partners will be joined by the Canadian Association for Health Services and Policy Research (CAHSPR) to offer joint programming on Tuesday, June 12. For the CAHSPR program details, please visit http://www.cahspr.ca/
7:00–17:00	REGISTRATION
7:30-8:30	POWER BREAKFAST Innovative Tools from the Canadian Institute for Health Information click for details  presentations 1 2 3
7:30-8:30	POWER BREAKFAST Looking Ahead - Innovative Solutions in Solving HR Challenges   click for details
7:45–9:00	PROFESSIONAL DESIGNATION SESSION (CHE)
9:00–10:30	PLENARY Canada’s Health Temperature - Emmett Hall Memorial Lecture On November 28, 2002, Roy Romanow, head of the Commission on the Future of Health Care in Canada, recommended sweeping changes to ensure the long-term sustainability of Canada's health care system. The proposed changes were outlined in the Commission's Final Report, Building on Values: The Future of Health Care in Canada. In the years since the release of the report, what progress has Canada made? Find out the answer to this question and what role health leadership plays when Roy Romanow himself speaks about these issues. Sponsored by: The Emmett Hall Memorial Foundation Roy Romanow was appointed to head the Commission on the Future of Health Care in Canada on April 4, 2001. The Commission's final report offers a blueprint for updating and improving the way Canadians deal with all aspects of health. He was first elected to the Saskatchewan legislature in 1967, the first stage of an outstanding 34-year political career. He was one of the key players in the federal-provincial negotiations which resulted in the Constitutional Accord of November 1981. Acclaimed as leader of the Saskatchewan New Democratic Party in 1987, Romanow became Premier in 1991. His government introduced a number of reforms dealing with children, families and the provincial health care system. Romanow retired from politics in February 2001. In December 2004, Mr. Romanow was invested as an Officer of the Order of Canada. Currently, Mr. Romanow holds the positions of Senior Fellow in Public Policy at the University of Saskatchewan and Visiting Fellow in the School of Policy Studies at Queen's University.  R. Romanow - CAHSPR Comments
10:30–11:00	Networking Break - Poster Viewing
11:00–12:00	CONCURRENT SESSIONS
	17. Leadership Development and Succession Planning: Lessons from the Field  presentation  abstract
	18. Community and Long-Term Care  presentations 1 2 3   abstracts 1 2 3
	19. Information Technology  presentations 1 2 3         abstracts 1 2 3
	20. Health Human Resources – Nursing  presentations 1 2 3   abstracts 1 2 3
	21. Quality by Design: Creating a Health Care System Capable of Quality Improvement
	22. Challenges and Opportunities to Increase Physician Participation in Health Care Management: EXTRA Intervention Projects   presentation   abstract
12:00–13:30	LUNCHEON Presentation of 3M Health Care Quality Team Awards
13:30–15:00	CONCURRENT SESSIONS
	23. Leadership in the New Health Care World of Local Health Integration Networks  presentations 1 2   abstracts 1 2
	24. Best Practices in Improving System Performance  presentations 1 2 3   abstracts 1 2 3
	25. Practical Steps to Implement the Balanced Scorecard  presentation   abstract
	26. Population Health and Wellness  presentations 1 2 3 4   abstracts 1 2 3 4
	27. The Role of Leadership in Change Management  presentations  1 2 3 4   abstracts 1 2 3 4
	28. Leadership for the New Health Care   abstract
15:00–15:30	Networking Break - Poster Viewing
15:30–16:45	PLENARY High Performance Health Systems – How Do We Get There from Here?  This panel will focus on the local, national and international perspectives of emerging high performance health systems and share their success stories. It will address the characteristics and building blocks of high performance health systems; what are the obstacles we must overcome to succeed and how do we measure up internationally? Also featured will be the importance of excellent governance structures of these systems. Richard B. Saltman is a Professor of Health Policy and Management at the Emory University School of Public Health in Atlanta, Georgia. He is also a Research Director of the European Observatory on Health Care Systems, an international partnership based in Brussels, and Head of its Madrid research hub. He is an Adjunct Professor of Political Science at Emory University, a Visiting Professor at the London School of Economics and Political Science, and Visiting Professor at the Braun School of Public Health at the Hebrew University in Jerusalem. He has published 13 books and over 100 articles on a wide variety of helath policy topics, particularly on the structure and behaviour of European health care systems, and his work has been widely translated. He has held two Fulbright Fellowships as well as research fellowships from the German Marshall Fund of the United States and from the Kellogg Foundation. presentation Stephen C. Schoenbaum is Executive Vice President for Programs at the Commonwealth Fund and Executive Director of its Commission on a High Performance Health System. Previous roles included developing speciality services, disease management programs, clinical guidelines and enhancing computerized clinical information systems. Nationally, he also played a siginificant role in the devleopment of HEDIS. He is currently a lecturer in the Department of Ambulatory Care and Prevention at Harvard Medical School, a department he helped to found, and the author of over 140 medical publications. He is a board member of the Alliance for the Prudent Use of Antibiotics, the American College of Physician Executives, and the Picker Institute. presentation Michael Rachlis graduated from the University of Manitoba medical school in 1975 and completed a residency in Community Medicine at McMaster University from 1984 to 1988. After 20 years of medical practice, Dr. Rachlis now works exclusively as a private consultant in health policy analysis. His clients have included the federal government, all ten provincial governments and two royal commissions. He has been invited to address committees of the Canadian House of Commons and Senate and the U.S. House of Representatives and Senate. He also holds an associate professor appointment (part-time) with the University of Toronto, Department of Health Policy, Management and Evaluation. Dr. Rachlis is the author of three national bestsellers about Canada's health care system. presentation Linda Petch is the President and Founder of Petch & Associates. She specializes in working with boards to strengthen corporate governance structures and practices. Her expertise in governance and stewardship are the result of her research in governance and best practices and her membership on boards of directors over the past 25 years. She consistently provides leadership to ensure that boards fulfill their moral, legal and fiduciary responsibilities and provide exemplary strategic leadership. Ms. Petch is also a skilled facilitator with a successful track record of helping groups reach consensus on practical solutions to gritty issues.
16:45–17:00	Closing Remarks
17:30	OPTIONAL EVENT - Tour of Health Sciences Building, University of Toronto & Social Networking Event The GTA Chapter of CCHSE and the Department of Health Policy, Management and Evaluation, Faculty of Medicine, University of Toronto, are pleased to host a reception at the new Health Sciences Building from 17:30-19:00. The Department looks forward to hosting a wine and cheese event to showcase the work that is going on in the department. A tour of the new building will be used to familiarize delegates to new programs and options as well as research activities. The reception will be followed by a walk across campus to dinner at the Lobby Lounge & Restaurant (www.lobbyrestaurant.com). The cost for this event will be $60/person and the number of participants is 55 people.

Wednesday, June 13, 2007
9:30-12:00	OPTIONAL EVENT - Tour of one of Canada's Leading Community Teaching Hospitals with the Chair of the Board of Directors of CCHSE Join Bonnie Adamson, President and CEO of North York General Hospital and Chair of the Board of Directors of CCHSE for a personal tour of one of Canada's leading teaching hospitals. Learn more about the leadership and cultural transformation that is changing the health care landscape at this multi-site hospital. See first-hand the work of staff and physicians to improve patient and family-driven care.
8:00-16:00	CAHSPR Conference - continuing through Thursday, June 14, 2007

Posters

Monday, June 11

Innovation and Excellence in Family Practice: Pilot Testing a Voluntary Quality Assessment Program in Ontario

Innovations in the Critical Care Unit! Implementation and Evaluation of 'Best Practice' on Patient Care Outcomes

Practice Enhancement Through Chart Audit, Policy Development and Clinician Engagment

Introducing Clinician Competency Assessments as a Component of Clinical Performance Management

Responding to the Call: Fostering Characteristics of Advance Practice in Clinical Dietetics

The Ki La Shing knowledge Institute of St. Michael's Hospital - Facilitating the Transfer of Knowledge through Design

A Values Based Model for Implementing Public-Private Partnership

"Greening" - An Outcome of Organizational Strategy

Leveraging Quality Health Community Collaborations

Leadership for a Healthy Environment: An Interprofessional Approach to Violence

Mentoring in Laparoscopic Surgery

Open Access Ambulatory Care in a University Teaching Hospital

Understanding Multiprofessional Team-Learning in a Health Care Setting: Implications for the Conceptualization of IPE

Leaders as Participants in Team Learning Activities

Building Human Resource Capacity and Improving Access through an Advanced Practice Physiotherapy Role

A Structured Approach to Determining Nursing Staff Mix

Web-Based Performance Monitoring: Hospital Report E-Scorecard and CIHI/HayGroup Benchmarking Comparison of Canadian Hospitals' Web Sites

An Innovative Methodology for IM/IT Strategic Planning

The Safer Healthcare Now! Campaign

Making Health Care Safer in Ontario: Trailblazing for Safer and Improved Performance

Connecting Research, Policy and Practice: Making Evidence-Based Research Relevant, Useful and Accessible

National Film Board of Canada Filmmaker-in-Residence - Parterning Media with Medicine at St. Michael's Hospital 

Key Steps to Reaching New Heights: Establishing and Embedding a Corporate Culture of Discovery

Newletter Best Practices and Helpful Hints

Inequities in Access to Palliative Radiation Therapy

Data Quality Across the Continuum of Care - Shared Information Management Services (SIMS)

The Health Technology Inquiry Service: Responding to the Increased Need for Timely, Evidence-Based Information

The Scarborough Hospital's Journey: Organizational Change to Adapt to Diversity

NurseONE: Canadian Nurses Portal

Management Decision-Making: Art or Science?

An Innovative Approach to Developing an Ethics Program for Health Care Organizations

The PRIISME Diabetes Project: A Multidisciplinary, Multi-Faceted Approach to Chronic Disease Management

The Enhanced CCHSA Accreditation Program: Facilitating Health Care Excellence

An Innovative Model of Organizational Health

From Paper and Spreadsheet to User-Friendly Electronic Scorecard: A Demonstration of the Ready Access Dashboard

Vital Heart Response

Integrating Data Into the Decision-Making Process

BC Cancer Agency's Compassionate Access Program (CAP)

OSCAR (On-Line System of Cancer Drug Adjudication and Reimbursement)

"Upside Down" Strategic Planning - Innovation for High Performance

Using Re-engineering to Support Excellence in Clinical Care and Advancements in Patient Safety

Coaching for Engagement

Supporting Evidence-Informed Decisions Using a Nurse Staffing and Patient Safety Knowledge Network

Quality of Worklife Innovations: Transforming Nursing Culture and Work Practices at Grand River Hospital

Tuesday, June 12

Supply Chain Innovation through Partnership: St. Michael's Hospital and Baxter Corporation's Experience

Transforming Delivery of Employee learning: A Home Grown Solution

Harnessing the Power of Partnership to Enable Management Development

Engaging the Public in Health Care Decisions

Patient Safety Performance Measures for Accreditation

Innovative Strategies in Promoting a Culture of Safety

Applying FMEA on the Process for Reading the Labels on Ampoules and Vials for Injectable Drugs

Night and Day: Migratory Patterns of Senior Clinicians - Implications for Leadership

The Impact of Implementation of Advanced Access Appointments on Satisfaction Levels of a Family Practice Community, Physician Office Income and Non-Urgent Emergency Room Usage

Using SPPICES High Risk Screening Tool to Improve Geriatric Care

Span of Control: Enabling Manageability for Health Care Leaders

From Long to Short: Reducing Length of Stay on the Short-Term Rehab Unit

Building on Success: Regional Infection Control Networks in Ontario

Managing Change in Health Status in Aging and Veterans Care

Cultural Transformation Aligned with Strategy Execution

Development of a Novel Integrated Healthy Workplace Indicator Dataset for Health Care

Analysis of Worker Safety and Patient Safety Indicators for a Large Health Care Organization

Effects of Ceiling Lifts on Nurse Safety and Patient Safety

Capital Health's Regional Telehealth Linking Care, Knowledge and Innovation through TeleOpthalmology

A Customer Service Competency-Based Performance Management Model for Staff

Good Catch Rounds

Development of and Consultation for a Corporate Quality Plan at a Multicentre Academic Health Organization

The Use of Abbreviations in Clinical Documentation - The Ottawa Hospital Experience

Reducing Emergency Services and ER Use through Community Transfer of Care

Creating Positive Solutions at the Workplace Level: Pilot Projects for Nurses

Patient Safety: Building from the Ground Up

Optimizing the Med/Surg Supply Chain Using Lean 5S

Toronto Food Inspection and Disclosure Program (DineSafe)

Automation of the Blood Film Review Using CellaVision™ Image Analysis System

Laboratory Utilization Initiatives to Improve Service Delivery

Improving Venous Thromboembolism Treatment on an Outpatient Basis: A Viable Business Case

Transforming Organizational Practices through the Declaration of a Philosophy of Care