The National Health Leadership Conference (NHLC) is dedicated to involving patients and families. The presence and participation of patients is critical to the success of the conference. At its heart, the conference aspires to improve the Canadian health system – and we can’t do this without including patients in the conversations and solutions. We all benefit from their experience to drive improvements in healthcare.
To this end, NHLC 2019 continues to put in place elements that incorporate the patients’ voice in the design and delivery of the conference, keeping with the five criteria of the Patients Included Charter. The criteria and how the conference meets them are outlined as follows:
• Patient representatives sit on NHLC’s program advisory committee and on the Great Canadian Healthcare Debate’s policy resolutions committee. These voices are integral in shaping the program themes, selecting speakers and advising on other matters.
• “Patient and family involvement” is included in the list of criteria used to select the concurrent sessions.
• Patients will be actively participating in a number of sessions, including one of the main plenary and several concurrent sessions. All presenters are strongly encouraged to involve patients in their presentations. Patient speakers are invited to stay for the duration of the conference and attend any session they choose.
• Free registration, travel and accommodations have been awarded to two patients – from across Canada – as part of a new recognition program (Excellence in Patient Engagement for Patient Safety) that aims to identify, celebrate and disseminate leading practices in patient engagement for patient safety from health organizations.
Each of the program’s founding partners – Canadian Patient Safety Institute (CPSI), HealthCareCAN and Health Standards Organization (HSO) with support from Patients for Patient Safety Canada, put a call out to its members and stakeholders asking for nominations. 23 applications for this program were received. From these, 13 were selected to go to the next round of judging by a panel, which includes patient representatives. Two patients – partnered with a staff member from the organizations where they volunteer will be selected to present their successes and lessons learned in patient safety as part of a concurrent session. The remaining 11 other patient representatives will be recognized during NHLC 2019.
Travel and accommodations are being handled by CPSI and HealthCareCAN is covering registration. The patients and staff members will also be reimbursed for meals and incidentals during the conference.
For further information about the Excellence in Patient Engagement for Patient Safety award program and past annual competitions, see http://www.patientsafetyinstitute.ca/en/Events/PatientChampionAwards/Pages/default.aspx
• With support from the conference’s title sponsor Sodexo, NHLC 2019 is pleased to offer at least three travel awards to a maximum of $1500 to enable additional patient representative attendance at this year’s conference in Toronto by covering travel, accommodations and associated incidental costs. Further information is available here.
• Depending on the number of travel award applications received, NHLC may be able to offer complimentary registrations (which include meals and incidentals) to patient and family representatives from local patient advisory councils.
• In addition, a reduced rate in conference registration fees is provided for patients who are not part of the advertised program and who do not receive a scholarship.
• NHLC strongly encourages partners who include patients representatives in their presentations also provide for their travel and accommodations.
• Each year, the venue chosen accommodates all disability requirements. In 2019, NHLC will be held at the Westin Harbour Castle in Toronto, which meets all local and provincial accessibility requirements.
• NHLC will make some of its plenaries accessible through free livestreaming accessible online. The Twitter hashtag #NHLC2019 will be actively promoted prior to and during the events so that participants, including virtual patient participants, can join the conversation and discuss presentations, key learnings, etc. The conference will obtain many presentation slides from speakers, and host them on our website for free viewing and downloading.
NHLC will evaluate the success of these elements and look for further ways to improve and include patients and their families in future conferences. NHLC recognizes and endorses the essential contribution of patients and families in the development of the conference. We welcome your questions and ideas on how we can further our commitment. Please contact us at firstname.lastname@example.org.
Visit the Patients Included website for more information and follow #NHLC2019 for updates on the Conference.