3. Virtual health: Impossible without patients – Panel perspectives from a patient, a provider and a health sciences specialist (Panel)

Patient engagement in the design and delivery of virtual health services is critical for success. Get inspired – in this panel session, you’ll learn about how three very different virtual care initiatives involved patients in their design, the lessons learned, and the results that followed.

First, Mathieu Jackson will present the importance for patients to lead self and take responsibility for their own performance and health, through his own experience with virtual health as a hemophilia patient as well as his patient society’s (Canadian Hemophilia Society) involvement in the design and development of the Hemophilia management MyCBDR mobile application, used by close to 1,000 patients across Canada.

Second, Dr. Laura Copeland will speak to the leader’s duty and privilege to develop coalitions by harnessing patient partnerships and networks to create results. She spearheaded the introduction of patient participation to physician documentation standards at Humber River Hospital to facilitate the evolution of patient portals with immediate availability of all results and documentation to patients. Now as a Chief Medical Information Officer at Healthtech, interacting with Canada-wide health technology systems, she flags building connections, trust and shared meaning with patients as an essential determinant to successful virtual health service delivery.

Third, Amy Pack will translate the importance of patient partnerships in the governance of virtual health service delivery. By shedding light on HSO’s people-powered approach to developing standards, she hopes to champion systems transformation by unleashing the potential of patient involvement in the assessment of the safety, quality, and efficacy of virtual health services around the world.

Through these three topics and a panel discussion, attendees will gain insights on the undeniable value-add of involving patients in the conception and delivery of virtual health services, inspiring healthcare leaders from around the world to implement systematic change in the way they engage with patients.

Virtual Health has become an increasingly valuable and viable method of health service delivery, communication, information transfer, and education. It aims to support patient care and provide second opinions and consultation to individuals living in remote and isolated areas where access to healthcare is limited, as well as in urban settings. Removing the in-person interaction in the consultation creates a heightened duty for healthcare leaders to find innovative ways to involve patients in their virtual treatment plan.  Effective partnerships with patients and families to accelerate patient safety, quality and health service planning in virtual health are being recognized as a best practice. As a result, new organizational initiatives, standards, policies, evidence and resources are being routinely developed across Canada and internationally. This panel will unravel the patient’s role in virtual health through the perspective of the patient, the provider and the health sciences specialist.


Mathieu Jackson – Canadian Hemophilia Society (Patient)

Laura Copeland – Healthtech

Amy Pack – Health Standards Organization




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