28. Leading Practices in Patient Engagement for Improved Patient Safety (Panel)

Health Standards Organization, the Canadian Patient Safety Institute and HealthCareCAN share a commitment to improving patient engagement and patient safety in the health system. As such, we have partnered to bring together exemplary teams and spread innovation. This panel presentation will showcase teams who have shown leadership in successfully engaging patients and families in the measureable improvement of patient safety. Presenter teams, including patients partners and staff, will share their journeys and discuss how they effectively engaged patients and families in their patient safety initiative or practice, the successes that have resulted, as well as their important lessons learned. This year, the two teams presenting are from Eastern Health, Newfoundland and St. Joseph’s Health Care London, Ontario, and both will be sharing initiatives that are improving mental health care and suicide prevention.



Jessica Schierbeck, HealthCareCAN


Panelist Team 1
St. Joseph’s Health Care London, Parkwood Institute Mental Health
Dr Thomas Telfer, Patient Advisor and Professor, Western University, Faculty of Law.
Katerina Barton, Leader, Special Projects
Dr. Sandra Northcott, Chief of Psychiatry

Panelist Team 2
Eastern Health, Newfoundland, Mental Health & Addictions
Natalie Randell, Expert by Experience (Patient Advisor)
Evelyn Tilley, Manager Mental Health and Addictions
Diane Dunphy, Mental Health Social Worker
Terri Jean Murray, Collaborative Care Consultant

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