12. STEPPS to transformation (Workshop)
The Canadian healthcare system is a complex environment that is continuously changing and adapting to accommodate the daily pressures and demands that it must respond to. Leaders and providers invest efforts to ensure every Canadian has access to safe healthcare across their continuum of life, yet we know that one in three people receiving care in a Canadian hospital is inadvertently harmed. We also know that seventy percent of all preventable harm events experienced by patients is linked to a breakdown in communication.
TeamSTEPPS is an evidenced based teamwork system program developed jointly by the Department of Defense (DoD) and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication relating to patient safety. The Canadian Patient Safety Institute (CPSI) was designated as the national coordinating body for TeamSTEPPS CanadaTM. In collaboration with partners, including the Health Quality Council of Alberta, TeamSTEPPS Canada TM has been adopted and adapted by the Canadian Patient Safety Institute (CPSI) and made available to the Canadian healthcare field.
CPSI has partnered with the Health Quality Council of Alberta (HQCA) to deliver the TeamSTEPPS Canada™ Program as a Regional Training Centre. TeamSTEPPS is an acronym for Team Strategies and Tools to Enhance Performance and Patient Safety. The ‘TeamSTEPPS Canada™ Essentials Course’ is an engaging and interactive mini-workshop that introduces leaders and providers to the five key principles of the course which include: team structure, communication, leading teams, situation monitoring and mutual support.
Tools and concepts learned in the TeamSTEPPS CanadaTM program are applicable to all healthcare leaders, administrators, providers and patients and families in any healthcare setting. For example, a past program participant introduced the SBAR tool, a mnemonic that stands for Situation, Background, Assessment, Recommendations and is traditionally used for patient handover, to their organization which resulted in the hospital wide use of the tool to improve and standardize email for all employees.
The overall objectives of the workshop are to:
• Identify the importance of the 5 TeamSTEPPS Canada™ principles
• Provide examples of how TeamSTEPPS tools can be used to improve teamwork in any organization
• Discuss practical ways for leaders to adapt the information within their organizations
• Discuss how to assess organization readiness for implementation of the TeamSTEPPS CanadaTM program
• Discuss how to measure success when implementing the program in their organization
This interactive workshop will use gaming activities to demonstrate application of the key principles and to identify the ‘hidden factors’ which may impact teamwork and communication. Leaders will be provided with take away resources including: gaming instructions, organizational readiness measurement tools, tools to measure team attitudes and perceptions, and resources for quality improvement measures such as outcome, process, and balancing measures.
Rhonda Pouliot – Health Quality Council of Alberta
Maryanne D’Arpino – Canadian Patient Safety Institute
Anila Hussaini – Health Quality Council of Alberta
Kim Kinder – Canadian Patient Safety Institute